Enrich every customer’s experience of your brand in five simple steps
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Overview
- Step 1
- Step 2
- Step 3
- Step 4
- Step 5
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Overview
When a customer orders, automatic text messages keep them up-to-date with the dispatch progress.
Each message includes a web link to a personalised order feed.
The system is flexible, allowing communication by text, email or order feed, as appropriate.
Your text messaging and order feed can be configured to reflect your branding and tone.
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Order Placed
Set the tone for your service from the outset. Letting your customers know you've received their order and that you'll keep them updated throughout the process sets a solid first impression.
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Customer Service Message
Got an important update for your customer? Not sure if they'll check their email frequently enough? Use Rapport to send multiple service messages and reduce the customer service burden.
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Being Picked
Remind your customers that their order is progressing as intended - there are no issues and that you'll be ready for dispatch soon.
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Awaiting Dispatch
Nearly there, an email and an update to the feed, along with tracking details.
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It's On Its Way
Everyone likes to know an order is en-route. Remind customers of their tracking details, request a review and complete the order process.
Venditan Rapport is an open API system that works with any e-commerce platform
Call our Manchester team now on: +44 (0)161 826 3090
Your instant demo is just a click away
Venditan Rapport can be fully optimised for any industry sector - to get a feel what it could do for you simply select an example from the list below.
What happens next? You will receive a short series of text messages, as your customers would, with links to an example personalised order feed.