It shows you're different
Keeping the conversation going gives your brand a more personal touch - an advantage that competitors without Venditan Rapport won't have.
It cements customer relationships
Keeping people well informed without them asking shows that you care about them. The personalised feed for each individual order is updated in real time, with alerts sent by SMS. This is the best way to send alerts as people will receive them instantly, while they may check their e-mails less frequently.
It encourages positive reviews
When people feel looked after, they love to tell others about their experience.
“
“Very efficient. Ordered items and arrived without delay. Very happy with the service. The text messages and order updates were excellent. Would not hesitate to order again”
”It saves Customer Adviser time, twice over
Handling routine customer questions about dispatch and delivery details is a cost your business doesn't need. Venditan Rapport keeps people informed automatically via their mobile device, leaving your Customer Service Team free to concentrate on more production calls.
If an adviser needs to tell a customer about a delay, for example, they can post a message on the order feed and then text the customer to alert them. The whole thing is done in a fraction of the time it takes to make telephone contact.
It gives you an extra source of management information
The software comes along with a reporting function as standard, giving you insights you may not currently have. Average fulfilment times, for example, the nature of any extra service messages and who's sending them and the open rates for messages sent.
Your instant demo is just a click away
Venditan Rapport can be fully optimised for any industry sector - to get a feel what it could do for you simply select an example from the list below.
What happens next? You will receive a short series of text messages, as your customers would, with links to an example personalised order feed.
Call our Manchester team now on: +44 (0)161 826 3090